Comparing Inpatient Satisfaction Collected via a Web-Based Questionnaire Self-Completion and Through a Telephone Interview: An Ancillary Study of the SENTIPAT Randomized Controlled Trial.

ABSTRACT:

Background

Assessing the satisfaction of patients about the health care they have received is relatively common nowadays. In France, the satisfaction questionnaire, I-Satis, is deployed in each institution admitting inpatients. Internet self-completion and telephone interview are the two modes of administration for collecting inpatient satisfaction that have never been compared in a multicenter randomized experiment involving a substantial number of patients.

Objective

The objective of this study was to compare two modes of survey administration for collecting inpatient satisfaction: Internet self-completion and telephone interview.

Methods

In the multicenter SENTIPAT (acronym for the concept of sentinel patients, ie, patients who would voluntarily report their health

SUBMITTER: Feldman SF 

PROVIDER: S-EPMC5587887 | biostudies-literature | 2017 Aug

REPOSITORIES: biostudies-literature