Closing the patient experience chasm: A two-level validation of the Consumer Quality Index Inpatient Hospital Care.

ABSTRACT:

Background

Evaluation of patients' health care experiences is central to measuring patient-centred care. However, different instruments tend to be used at the hospital or departmental level but rarely both, leading to a lack of standardization of patient experience measures.

Objective

To validate the Consumer Quality Index (CQI) Inpatient Hospital Care for use on both department and hospital levels.

Design

Using cross-sectional observational data, we investigated the internal validity of the questionnaire using confirmatory factor analyses (CFA), and the generalizability of the questionnaire for use at the department and hospital levels using generalizability theory.

Setting and participants

22924 adults hospitalized for ≥24 hours between 1 January 2013 and 31

SUBMITTER: Smirnova A 

PROVIDER: S-EPMC5600232 | biostudies-literature | 2017 Oct

REPOSITORIES: biostudies-literature