Exploring the clinically orientated roles of the general practice receptionist: a systematic review protocol.

ABSTRACT:

Background

The receptionist is the focal point of the practice, undertaking an array of clinically orientated roles such as triaging patients for GP consultations or managing repeat prescribing. However, the full nature and extent of the receptionist's clinical activities is unknown as are the implications for patients. The aim of the proposed review is to explore the nature of the receptionist's clinical roles, their extent and their implications for patients. In doing so, we will highlight any gaps in the evidence base which future research may explore.

Methods

The databases Medline/PubMed, Ovid, Cinahl, ASSIA, Cochrane, EMBASE and Science Direct will be searched for relevant literature. We will look at both qualitative and quantitative research on GP receptionists, based

SUBMITTER: Burrows M 

PROVIDER: S-EPMC5651636 | biostudies-literature | 2017 Oct

REPOSITORIES: biostudies-literature