Views of Community Managers on Knowledge Co-creation in Online Communities for People With Disabilities: Qualitative Study.

ABSTRACT:

Background

The use of online communities to promote end user involvement and co-creation in the product and service innovation process is well documented in the marketing and management literature. Whereas online communities are widely used for health care service provision and peer-to-peer support, only little is known about how they could be integrated into the health care innovation process.

Objective

The overall objective of this qualitative study was to explore community managers' views on and experiences with knowledge co-creation in online communities for people with disabilities.

Methods

A descriptive qualitative research design was used. Data were collected through semi-structured interviews with nine community managers. To complement the interview data, addi

SUBMITTER: Amann J 

PROVIDER: S-EPMC5654737 | biostudies-literature | 2017 Oct

REPOSITORIES: biostudies-literature