Predictors and consequences of rural clients' satisfaction level in the district public-private mixed health system of Bangladesh.

ABSTRACT:

Background

We investigated predictors of the rural clients' satisfaction level (CSL), and interlinks between perceived specific service quality (PSSQ), perceived utility value (PUV), CSL, and clients' reactions (CR) towards current and future utilization of providers and facilities in the public-private mixed health system of Bangladesh.

Methods

A quantitative study using interviewer-administered questionnaire was conducted among 400 rural patients. CSL was measured both directly and indirectly. Clients' opinions of PSSQ relating to healthcare structure and process features were measured for indirectly assessing their satisfaction. PUV and CR were also measured indirectly. 5-point Likert scales were used to measure PSSQ, PUV, CSL and CR. Multiple regression and mediation wer

SUBMITTER: Roy A 

PROVIDER: S-EPMC5683547 | biostudies-literature | 2017

REPOSITORIES: biostudies-literature