Provider Experiences with Chronic Care Management (CCM) Services and Fees: A Qualitative Research Study.

ABSTRACT:

Background

Support for ongoing care management and coordination between office visits for patients with multiple chronic conditions has been inadequate. In January 2015, Medicare introduced the Chronic Care Management (CCM) payment policy, which reimburses providers for CCM activities for Medicare beneficiaries occurring outside of office visits.

Objective

To explore the experiences, facilitators, and challenges of practices providing CCM services, and their implications going forward.

Design

Semi-structured telephone interviews from January to April 2016 with 71 respondents.

Participants

Sixty billing and non-billing providers and practice staff knowledgeable about their practices' CCM services, and 11 professional society representatives.

Key results

P

SUBMITTER: O'Malley AS 

PROVIDER: S-EPMC5698215 | biostudies-literature | 2017 Dec

REPOSITORIES: biostudies-literature