What role does performance information play in securing improvement in healthcare? a conceptual framework for levers of change.

ABSTRACT:

Objective

Across healthcare systems, there is consensus on the need for independent and impartial assessment of performance. There is less agreement about how measurement and reporting performance improves healthcare. This paper draws on academic theories to develop a conceptual framework-one that classifies in an integrated manner the ways in which change can be leveraged by healthcare performance information.

Methods

A synthesis of published frameworks.

Results

The framework identifies eight levers for change enabled by performance information, spanning internal and external drivers, and emergent and planned processes: (1) cognitive levers provide awareness and understanding; (2) mimetic levers inform about the performance of others to encourage emulation; (3) suppo

SUBMITTER: Levesque JF 

PROVIDER: S-EPMC5724223 | biostudies-literature | 2017 Aug

REPOSITORIES: biostudies-literature