Protocol for a mixed-methods realist evaluation of a health service user feedback system in Bangladesh.

ABSTRACT:

Introduction

Responsiveness to service users' views is a widely recognised objective of health systems. A key component of responsive health systems is effective interaction between users and service providers. Despite a growing literature on patient feedback from high-income settings, less is known about effectiveness of such systems in low-income and middle-income countries.

Methodology and analysis

This paper disseminates the protocol for an 18-month 'RESPOND' project that aims to evaluate the system of collecting and responding to user feedback in Bangladesh. This mixed-method study uses a realist evaluation approach to examine user feedback systems at two Upazila health complexes in Comilla District of Bangladesh, and comprises three steps: (1) initial theory developmen

SUBMITTER: Ebenso B 

PROVIDER: S-EPMC5734574 | biostudies-literature | 2017 Jul

REPOSITORIES: biostudies-literature