Characterization of actions taken during the delivery of medication therapy management: A time-and-motion approach.

ABSTRACT:

Objectives

To characterize actions performed by pharmacists and support staff during provision of medication therapy management (MTM) and to compare actions performed according to practice characteristics.

Methods

A purposeful sample of 7 MTM practices (2 call centers and 5 community practices) was identified and visited by investigators. Pharmacists and support staff were observed during their routine provision of MTM. Investigators characterized "major" (e.g., preparation for a comprehensive medication review) and "minor" (i.e., specific steps in overarching major action) actions with the use of a time-and-motion approach.

Results

A total of 32 major and 469 minor actions were observed. Practices were characterized as Later Maturity Level or Early Maturity Level on

SUBMITTER: Chang AC 

PROVIDER: S-EPMC5748350 | biostudies-literature | 2018 Jan - Feb

REPOSITORIES: biostudies-literature