Reducing after-hours prescription refill requests.

ABSTRACT:

Background

It is not convenient or always possible to address parent requests for prescription refills after hours. The primary objective of this quality improvement study was to decrease the number of refill requests received outside of regular business hours. A secondary objective was to reduce the negative effects of call fatigue and related exhaustion for physicians taking calls.

Methods

Voluntary participation in this quality improvement project was solicited from the Child Neurology Division at a single academic, tertiary, metropolitan children's hospital. Study design was developed from a project charter, fishbone diagram, process map, driver diagram, and plan-do-study-act worksheet. A peer-reviewed letter was mailed to all clinic patient families and signs were displ

SUBMITTER: Zuccarelli B 

PROVIDER: S-EPMC5765911 | biostudies-literature | 2016 Oct

REPOSITORIES: biostudies-literature