Building flexibility and managing complexity in community mental health: lessons learned in a large urban centre.

ABSTRACT:

Background

Across many jurisdictions, adults with complex mental health and social needs face challenges accessing appropriate supports due to system fragmentation and strict eligibility criteria of existing services. To support this underserviced population, Toronto's local health authority launched two novel community mental health models in 2014, inspired by Flexible Assertive Community Team principles. This study explores service user and provider perspectives on the acceptability of these services, and lessons learned during early implementation.

Methods

We purposively sampled 49 stakeholders (staff, physicians, service users, health systems stakeholders) and conducted 17 semi-structured qualitative interviews and 5 focus groups between October 23, 2014 and March 2, 201

SUBMITTER: Stergiopoulos V 

PROVIDER: S-EPMC5784615 | biostudies-literature | 2018 Jan

REPOSITORIES: biostudies-literature