Feasibility, acceptability and effectiveness of an online alternative to face-to-face consultation in general practice: a mixed-methods study of webGP in six Devon practices.

ABSTRACT:

Objectives

To evaluate the feasibility, acceptability and effectiveness of webGP as piloted by six general practices.

Methods

Mixed-methods evaluation, including data extraction from practice databases, general practitioner (GP) completion of case reports, patient questionnaires and staff interviews.

Setting

General practices in NHS Northern, Eastern and Western Devon Clinical Commissioning Group's area approximately 6 months after implementing webGP (February-July 2016).

Participants

Six practices provided consultations data; 20 GPs completed case reports (regarding 61 e-consults); 81 patients completed questionnaires; 5 GPs and 5 administrators were interviewed.

Outcome measures

Attitudes and experiences of practice staff and patients regarding webGP.<

SUBMITTER: Carter M 

PROVIDER: S-EPMC5829586 | biostudies-literature | 2018 Feb

REPOSITORIES: biostudies-literature