What happens to patient experience when you want to see a doctor and you get to speak to a nurse? Observational study using data from the English General Practice Patient Survey.

ABSTRACT: OBJECTIVES:To examine patient consultation preferences for seeing or speaking to a general practitioner (GP) or nurse; to estimate associations between patient-reported experiences and the type of consultation patients actually received (phone or face-to-face, GP or nurse). DESIGN:Secondary analysis of data from the 2013 to 2014 General Practice Patient Survey. SETTING AND PARTICIPANTS:870 085 patients from 8005 English general practices. OUTCOMES:Patient ratings of communication and 'trust and confidence' with the clinician they saw. RESULTS:77.7% of patients reported wanting to see or speak to a GP, while 14.5% reported asking to see or speak to a nurse the last time they tried to make an appointment (weighted percentages). Being unable to see or speak to the practitioner type of the pat

SUBMITTER: Paddison CAM 

PROVIDER: S-EPMC5829817 | biostudies-literature | 2018 Feb

REPOSITORIES: biostudies-literature