Association of Clinician Denial of Patient Requests With Patient Satisfaction.

ABSTRACT:

Importance

Prior studies suggesting clinician fulfillment or denial of requests affects patient satisfaction included limited adjustment for patient confounders. The studies also did not examine distinct request types, yet patient expectations and clinician fulfillment or denial might vary among request types.

Objective

To examine how patient satisfaction with the clinician is associated with clinician denial of distinct types of patient requests, adjusting for patient characteristics.

Design, setting, and participants

Cross-sectional observational study of 1319 outpatient visits to family physicians (n = 56) by 1141 adults at one Northern California academic health center.

Main outcomes and measures

We used 6 Consumer Assessment of Healthcare Providers and Sys

SUBMITTER: Jerant A 

PROVIDER: S-EPMC5833505 | biostudies-literature | 2018 Jan

REPOSITORIES: biostudies-literature