Using overbooking to manage no-shows in an Italian healthcare center.

ABSTRACT:

Background

In almost all healthcare systems, no-shows (scheduled appointments missed without any notice from patients) have a negative impact on waiting lists, costs and resource utilization, impairing the quality and quantity of cares that could be provided, as well as the revenues from the corresponding activity. Overbooking is a tool healthcare providers can resort to reduce the impact of no-shows.

Methods

We develop an overbooking algorithm, and we assess its effectiveness using two methods: an analysis of the data coming from a practical implementation in an healthcare center; a simulation experiment to check the robustness and the potential of the strategy under different conditions. The data of the study, which includes personal and administrative information of patie

SUBMITTER: Parente CA 

PROVIDER: S-EPMC5856203 | biostudies-literature | 2018 Mar

REPOSITORIES: biostudies-literature