Understanding procedural violations using Safety-I and Safety-II: The case of community pharmacies.

ABSTRACT:

Objective

Procedural violations are known to occur in a range of work settings, and are an important topic of interest with regard to safety management. A Safety-I perspective sees violations as undesirable digressions from standardised procedures, while a Safety-II perspective sees violations as adaptations to a complex work system. This study aimed to apply both perspectives to the examination of violations in community pharmacies.

Design

Twenty-four participants (13 pharmacists and 11 pharmacy support staff) were purposively sampled to participate in semi-structured interviews using the critical incident technique. Participants described violations they made during the course of their work. Interviews were digitally recorded, transcribed verbatim and analysed using templa

SUBMITTER: Jones CEL 

PROVIDER: S-EPMC5862557 | biostudies-literature | 2018 Jun

REPOSITORIES: biostudies-literature