Bad manners in the Emergency Department: Incivility among doctors.

ABSTRACT:

Introduction

Negative workplace behaviour, especially negative communication is a recognised problem in many organisations and is known to have serious impact on workplace performance, productivity and personal wellbeing. Emergency Departments (ED) can be high stress environments in which communication and perceptions of respect between physicians and other staff may underlie individual functioning. We conducted a study to estimate the influence of incivility (ICV) among physicians in the ED.

Methods

We developed an online survey to assess workplace incivility in the ED. We focussed on frequency, origin, reasons and situations where ICV was reported. To measure the levels and the potential influence of ICV on psychological safety, social stress and personal wellbeing we corr

SUBMITTER: Klingberg K 

PROVIDER: S-EPMC5875803 | biostudies-literature | 2018

REPOSITORIES: biostudies-literature