Providers' perceptions of communication with patients in primary healthcare in Rwanda.

ABSTRACT:

Background

Delivery of effective healthcare is contingent on the quality of communication between the patient and the healthcare provider. Little is known about primary healthcare providers' perceptions of communication with patients in Rwanda.

Aim

To explore providers' perceptions of patient-provider communication (PPC) and analyse the ways in which providers present and reflect on communication practice and problems.

Methods

Qualitative, in-depth, semi structured interviews with nine primary health care providers. An abductive analysis supplemented by the framework method was applied. A narrative approach allowed the emergence of archetypical narratives on PPC.

Results

Providers shared rich reflections on the importance of proper communication with patients a

SUBMITTER: Cubaka VK 

PROVIDER: S-EPMC5884556 | biostudies-literature | 2018

REPOSITORIES: biostudies-literature