The contribution of open comments to understanding the results from the Hospital Survey on Patient Safety Culture (HSOPS): A qualitative study.

ABSTRACT:

Introduction

To develop high-quality and safe healthcare, a good safety culture is an important feature of healthcare-providing structures. The objective of this study was to analyze the qualitative data of the comments section of a Hospital Survey on Patient Safety (HSOPS) questionnaire to clarify the answers given to the closed questions.

Method

Using the original data from a cross-sectional survey of 5,064 employees at a single university hospital in France, we conducted a qualitative study by analyzing the comments of a HSOPS survey and conducting in-depth interviews with 19 healthcare providers. We submitted the comments and the interviews to a thematic analysis.

Results

A total of 3,978 questionnaires were returned, with 247 comments collected. The qualitative a

SUBMITTER: Boussat B 

PROVIDER: S-EPMC5908235 | biostudies-literature | 2018

REPOSITORIES: biostudies-literature