Consumer satisfaction with psychiatric services: The role of shared decision making and the therapeutic relationship.

ABSTRACT:

Objective

Although dissatisfaction is a primary reason for disengagement from outpatient psychiatric care among consumers with serious mental illnesses, little is known about predictors of their satisfaction with medication management visits. The primary purpose of this study was to explore how dimensions of consumer preferences for shared decision making (i.e., preferences for obtaining knowledge about one's mental illness, being offered and asked one's opinion about treatment options, and involvement in treatment decisions) and the therapeutic relationship (i.e., positive collaboration and type of clinician input) were related to visit satisfaction.

Methods

Participants were 228 Veterans with serious mental illnesses who completed a 19-item self-report questionnaire assess

SUBMITTER: Klingaman EA 

PROVIDER: S-EPMC5909963 | biostudies-literature | 2015 Sep

REPOSITORIES: biostudies-literature