Improving Rates of Outpatient Influenza Vaccination Through EHR Portal Messages and Interactive Automated Calls: A Randomized Controlled Trial.

ABSTRACT:

Background

Patient reminders for influenza vaccination, delivered via electronic health record (EHR) patient portal messages and interactive voice response (IVR) calls, offer an innovative approach to improving patient care.

Objective

To test the effectiveness of portal and IVR outreach in improving rates of influenza vaccination.

Design

Randomized controlled trial of EHR portal messages and IVR calls promoting influenza vaccination.

Participants

Adults with no documented influenza vaccination 2 months after the start of influenza season (2014-2015).

Intervention

Using a factorial design, we assigned 20,000 patients who were active portal users to one of four study arms: (a) receipt of a portal message promoting influenza vaccines, (b) receipt of IVR cal

SUBMITTER: Cutrona SL 

PROVIDER: S-EPMC5910339 | biostudies-literature | 2018 May

REPOSITORIES: biostudies-literature