Improving the Usefulness and Use of Patient Survey Programs: National Health Service Interview Study.

ABSTRACT:

Background

A growing body of evidence suggests a concerning lag between collection of patient experience data and its application in service improvement. This study aims to identify what health care staff perceive to be the barriers and facilitators to using patient-reported feedback and showcase successful examples of doing so.

Objective

This study aimed to apply a systems perspective to suggest policy improvements that could support efforts to use data on the frontlines.

Methods

Qualitative interviews were conducted in eight National Health Service provider locations in the United Kingdom, which were selected based on National Inpatient Survey scores. Eighteen patient-experience leads were interviewed about using patient-reported feedback with relevant staff. Interv

SUBMITTER: Flott K 

PROVIDER: S-EPMC5941087 | biostudies-literature | 2018 Apr

REPOSITORIES: biostudies-literature