Effect of an Educational Intervention on Medical Student Scripting and Patient Satisfaction: A Randomized Trial.

ABSTRACT:

Introduction

Effective communication between clinicians and patients has been shown to improve patient outcomes, reduce malpractice liability, and is now being tied to reimbursement. Use of a communication strategy known as "scripting" has been suggested to improve patient satisfaction in multiple hospital settings, but the frequency with which medical students use this strategy and whether this affects patient perception of medical student care is unknown. Our objective was to measure the use of targeted communication skills after an educational intervention as well as to further clarify the relationship between communication element usage and patient satisfaction.

Methods

Medical students were block randomized into the control or intervention group. Those in the interventi

SUBMITTER: Pettit KE 

PROVIDER: S-EPMC5942029 | biostudies-literature | 2018 May

REPOSITORIES: biostudies-literature