Impact of Medical Scribes on Physician and Patient Satisfaction in Primary Care.

ABSTRACT:

Background

Use of electronic health records (EHRs) is associated with physician stress and burnout. While emergency departments and subspecialists have used scribes to address this issue, little is known about the impact of scribes in academic primary care.

Objective

Assess the impact of a scribe on physician and patient satisfaction at an academic general internal medicine (GIM) clinic.

Design

Prospective, pre-post-pilot study. During the 3-month pilot, physicians had clinic sessions with and without a scribe. We assessed changes in (1) physician workplace satisfaction and burnout, (2) time spent on EHR documentation, and (3) patient satisfaction.

Participants

Six GIM faculty and a convenience sample of their patients (N = 325) at an academic GIM clinic.

Ma

SUBMITTER: Pozdnyakova A 

PROVIDER: S-EPMC6025675 | biostudies-literature | 2018 Jul

REPOSITORIES: biostudies-literature