Assessment of counselling for acute diarrhoea in German pharmacies: a simulated patient study.

ABSTRACT:

Objectives

The aim of this study was to assess the quality of counselling provided for acute diarrhoea and to evaluate the role of the patient's approach and different user groups in determining the outcome of counselling.

Methods

The simulated patient methodology was used in all 21 community pharmacies in a north-eastern German city. Four different scenarios related to self-medication of acute diarrhoea were developed and used in all the pharmacies (a total of 84 visits). The assessment form, completed immediately postvisit by the simulated patient, included 9 objective items scored using dichotomous scales to produce a scale from 0 to 9. After evaluating the data, every pharmacy received individual performance feedback to encourage behavioural changes and improve the quali

SUBMITTER: Langer B 

PROVIDER: S-EPMC6055702 | biostudies-literature | 2018 Aug

REPOSITORIES: biostudies-literature