Jugglers and tightrope walkers: The challenge of delivering quality community pharmacy services.

ABSTRACT:

Introduction

This is the first exploration of service providers' attitudes and beliefs of quality and quality improvement in the community pharmacy setting in the UK.

Materials and methods

A series of interviews and focus groups was conducted with stakeholders from the pharmacy profession in the UK. Interviews were semi-structured and conducted face-to-face or by telephone. Focus groups were conducted with naturally-occurring groups i.e. at pharmacy conferences. Interviews and focus groups were audio-recorded, transcribed and analysed systematically using an interpretive approach.

Results

Forty-two individuals participated across four focus groups and four interviews. A maximum variation sample was achieved in terms of pharmacist and pharmacy characteristics. Particip

SUBMITTER: Watson MC 

PROVIDER: S-EPMC6056049 | biostudies-literature | 2018

REPOSITORIES: biostudies-literature