Quantifying Magnitude of Group-Level Differences in Patient Experiences with Health Care.

ABSTRACT: OBJECTIVE:Review approaches assessing magnitude of differences in patient experience scores between different providers. DATA SOURCES:1990-2016 literature. STUDY DESIGN:Systematic literature review. DATA EXTRACTION METHODS:Of 812 articles mentioning "CAHPS," "patient experience," "patient satisfaction," "important(ce)," "difference," or "significance," we identified 79 possible articles, yielding 35 for data abstraction. We included 22 articles measuring magnitude of differences in patient experiences. PRINCIPAL FINDINGS:We identified three main ways of estimating magnitude of differences in patient experience scores: (1) by distribution/range of patient experience variable, (2) against external anchor, and (3) comparing a difference in patient experience on one covariate to differences in

SUBMITTER: Quigley DD 

PROVIDER: S-EPMC6056572 | biostudies-literature | 2018 Aug

REPOSITORIES: biostudies-literature