The state of health services partnering with consumers: evidence from an online survey of Australian health services.

ABSTRACT:

Background

Involving consumers in producing health services is mandated in many countries. Evidence indicates consumer partnerships lead to improved service design, quality and innovation. Involving participants from minority groups is crucial because poor understanding of distinctive needs affects individuals' service experiences and outcomes. Few studies consider service compliance with consumer partnering requirements or inclusion of minority group participants.

Methods

An online survey structured by domains of the Australian National Safety and Quality in Health Service Standards (NSQHS, 2013), was conducted. Questions covered consumer partnering in service planning, management and evaluation plus patient care design and inclusion of consumers from minority groups. Appro

SUBMITTER: Farmer J 

PROVIDER: S-EPMC6086055 | biostudies-literature | 2018 Aug

REPOSITORIES: biostudies-literature