Conversational agents in healthcare: a systematic review.

ABSTRACT:

Objective

Our objective was to review the characteristics, current applications, and evaluation measures of conversational agents with unconstrained natural language input capabilities used for health-related purposes.

Methods

We searched PubMed, Embase, CINAHL, PsycInfo, and ACM Digital using a predefined search strategy. Studies were included if they focused on consumers or healthcare professionals; involved a conversational agent using any unconstrained natural language input; and reported evaluation measures resulting from user interaction with the system. Studies were screened by independent reviewers and Cohen's kappa measured inter-coder agreement.

Results

The database search retrieved 1513 citations; 17 articles (14 different conversational agents) met the inc

SUBMITTER: Laranjo L 

PROVIDER: S-EPMC6118869 | biostudies-literature | 2018 Sep

REPOSITORIES: biostudies-literature