Association between emergency physician self-reported empathy and patient satisfaction.

ABSTRACT:

Background

Higher physician self-reported empathy has been associated with higher overall patient satisfaction. However, more evidence-based research is needed to determine such association in an emergent care setting.

Objective

To evaluate the association between physician self-reported empathy and after-care instant patient-to-provider satisfaction among Emergency Department (ED) healthcare providers with varying years of medical practice experience.

Research design

A prospective observational study conducted in a tertiary care hospital ED.

Methods

Forty-one providers interacted with 1,308 patients across 1,572 encounters from July 1 through October 31, 2016. The Jefferson Scale of Empathy (JSE) was used to assess provider empathy. An after-care instant patie

SUBMITTER: Wang H 

PROVIDER: S-EPMC6136813 | biostudies-literature | 2018

REPOSITORIES: biostudies-literature