Relationships among perceived quality of healthcare services, satisfaction and behavioural intentions of international students in Kuala Lumpur, Malaysia: a cross-sectional study.

ABSTRACT:

Objective

The current study aimed to investigate the relationships among the perceived quality of healthcare services, satisfaction and behavioural intentions among international students in Kuala Lumpur, Malaysia.

Setting

A cross-sectional study on public universities in Kuala Lumpur, Malaysia.

Participants

All participants in this study were international students joining public universities in Kuala Lumpur, Malaysia.

Primary independent variable

Perceived quality of healthcare services measured on a SERVQUAL scale.

Primary dependent variable

Participants' satisfaction of healthcare services assessed using five items.

Secondary dependent variable

Behavioural intentions measured on six items.

Results

Of the 556 international students, 500

SUBMITTER: Aljaberi MA 

PROVIDER: S-EPMC6144330 | biostudies-literature | 2018 Sep

REPOSITORIES: biostudies-literature