Relation between illness representation and self-reported degree-of-worry in patients calling out-of-hours services: a mixed-methods study in Copenhagen, Denmark.

ABSTRACT:

Objectives

To examine the relation between patients' illness representations, presented in telephone consultation to out-of-hours (OOH) services, and self-reported degree-of-worry (DOW), as a measure of self-evaluated urgency. If a clear relation is found, incorporating DOW during telephone triage could aid the triage process, potentially increasing patient safety.

Design

A convergent parallel mixed methods design with quantitative data; DOW and qualitative data from recorded telephone consultations. Thematic analysis of the qualitative data was used to explore the content of the quantitatively scaled DOW, using the Common-Sense Model of Self-Regulation (CSM).

Setting

A convenience sampling of calls to the OOH services in Copenhagen, Denmark, during 3 days was include

SUBMITTER: Thilsted SL 

PROVIDER: S-EPMC6144483 | biostudies-literature | 2018 Sep

REPOSITORIES: biostudies-literature