Effects of customer self-audit on the quality of maternity care in Tabriz: A cluster-randomized controlled trial.

ABSTRACT:

Objective

To study the effects of customer self-audit on the service quality (SQ) and customer quality (CQ) of maternity care.

Design

A community-based cluster-randomized controlled trial.

Setting

Twenty-one health centres and health posts in Tabriz, Iran.

Participants

Of 21 health centres/health posts, 10 were randomly assigned to the intervention group and 11 randomly assigned to the control group. Participants were 185 pregnant women selected from health centre/post registration lists (intervention group: n = 92; control group: n = 93).

Interventions

The intervention was a customer self-audit based on the CenteringPregnancy® model of prenatal group care. The intervention group attended group support sessions focused on participants' opinions, question

SUBMITTER: Gholipour K 

PROVIDER: S-EPMC6181295 | biostudies-literature | 2018

REPOSITORIES: biostudies-literature