Do Crowdsourced Hospital Ratings Coincide with Hospital Compare Measures of Clinical and Nonclinical Quality?

ABSTRACT:

Objective

To determine the consistency with which government-issued hospital quality ratings and crowdsourced ratings on social media sites identify hospital quality.

Data sources

Hospital ratings from Facebook, Google, and Yelp were linked with Hospital Compare (HC) measures.

Study design

Fixed-effects linear regression model.

Principal findings

Among crowdsourcing sites' best-ranked hospitals, 50-60% were also the best ranked on HC's overall and patient experience ratings; 20% ranked as the worst. Best-ranked hospitals had significantly better clinical quality scores than worst ranked hospitals, but were not more likely to be the highest rated in terms of HC's clinical quality measures alone.

Conclusions

Crowdsourcing sites and HC provide comparable in

SUBMITTER: Perez V 

PROVIDER: S-EPMC6232393 | biostudies-literature | 2018 Dec

REPOSITORIES: biostudies-literature