Directing Improvements in Primary Care Patient Experience through Analysis of Service Quality.

ABSTRACT:

Objective

To examine the influence of dimensions of service quality on patient experience of primary care.

Data sources/study setting

Data from the national GP Patient Survey in England 2014/15, with responses from 858,351 patients registered at 7,918 practices.

Study design

Expert panel and principal component analysis helped identify relevant dimensions of service quality. Regression was then used to examine the relationships between these dimensions and reported patient experience.

Data collection/extraction methods

Aggregated scores for each practice were used, comprising the proportion of positive responses to each element of the study.

Principal findings

Of eight service quality dimensions identified, six have statistically significant impacts on p

SUBMITTER: Hudson Smith M 

PROVIDER: S-EPMC6232513 | biostudies-literature | 2018 Dec

REPOSITORIES: biostudies-literature