Operating a patient medicines helpline: a survey study exploring current practice in England using the RE-AIM evaluation framework.

ABSTRACT:

Background

Patient medicines helplines provide a means of accessing medicines-related support following hospital discharge. However, it is unknown how many National Health Service (NHS) Trusts currently provide a helpline, nor how they are operated. Using the RE-AIM evaluation framework (Reach, Effectiveness, Adoption, Implementation, and Maintenance), we sought to obtain key data concerning the provision and use of patient medicines helplines in NHS Trusts in England. This included the extent to which the delivery of helplines meet with national standards that are endorsed by the Royal Pharmaceutical Society (standards pertaining to helpline access, availability, and promotion).

Methods

An online survey was sent to Medicines Information Pharmacists and Chief Pharmacists at

SUBMITTER: Williams M 

PROVIDER: S-EPMC6245845 | biostudies-literature | 2018 Nov

REPOSITORIES: biostudies-literature