Critical success factors for mobile health implementation in Indonesia.

ABSTRACT:

Purpose

Mobile-based technology health services in Indonesia are experiencing significant growth. However, the implementation of m-health in Indonesia is at a stand-still because the numbers of users or medical personnel who use m-health applications are still low. Given this fact, this study aims to identify critical success factors (CSFs) in the implementation of a mobile health applications in Indonesia. This research covers the following four dimensions: system quality, information quality, service quality, and organizational.

Method

This study uses a quantitative research approach with the entropy method to analyze system quality, information quality, and service quality, and it uses a qualitative approach for the organizational dimension. A total of 127 respondents com

SUBMITTER: Handayani PW 

PROVIDER: S-EPMC6260245 | biostudies-literature | 2018 Nov

REPOSITORIES: biostudies-literature