Exploring variation in how ambulance services address non-conveyance: a qualitative interview study.

ABSTRACT:

Objectives

There is considerable variation in non-conveyance rates between ambulance services in England. The aim was to explore variation in how each ambulance service addressed non-conveyance for calls ending in telephone advice and discharge at scene.

Design

A qualitative interview study.

Setting

Ten large regional ambulance services covering 99% of the population in England.

Participants

Between four and seven interviewees from each ambulance service including managers, paramedics and healthcare commissioners, totalling 49 interviews.

Methods

Telephone semistructured interviews.

Results

The way interviewees in each ambulance service discussed non-conveyance within their organisation varied for three broad themes. First, ambulance service senio

SUBMITTER: Knowles E 

PROVIDER: S-EPMC6278803 | biostudies-literature | 2018 Nov

REPOSITORIES: biostudies-literature