Most Influential Qualities in Creating Satisfaction Among the Users of Health Information Systems: Study in Seven European Union Countries.

ABSTRACT:

Background

Several models suggest how the qualities of a product or service influence user satisfaction. Models such as the Customer Satisfaction Index (CSI), Technology Acceptance Model (TAM), and Delone and McLean Information Systems Success demonstrate those relations and have been used in the context of health information systems.

Objective

This study aimed to investigate which qualities foster greater satisfaction among patient and professional users. In addition, we are interested in knowing to what extent improvement in those qualities can explain user satisfaction and whether this makes user satisfaction a proxy indicator of those qualities.

Methods

The Unified eValuation using ONtology (UVON) method was used to construct an ontology of the required qualities

SUBMITTER: Eivazzadeh S 

PROVIDER: S-EPMC6294876 | biostudies-literature | 2018 Nov

REPOSITORIES: biostudies-literature