EHealth Engagement as a Response to Negative Healthcare Experiences: Cross-Sectional Survey Analysis.

ABSTRACT:

Background

eHealth provides individuals with new means of accessing health information and communicating with providers through online channels. Prior evidence suggests that patients use eHealth to find information online when they receive care that is low in patient centeredness. However, it is unclear how other problems with the healthcare-delivery system motivate the use of eHealth, how these problems relate to different kinds of eHealth activities, and which populations are most likely to use eHealth when they receive low-quality care.

Objective

We aimed to determine how two types of negative care experiences-low patient centeredness and care coordination problems-motivate the use of different eHealth activities, and whether more highly educated individuals, who may find

SUBMITTER: Senft N 

PROVIDER: S-EPMC6300707 | biostudies-literature | 2018 Dec

REPOSITORIES: biostudies-literature