Measuring patient-centred system performance: a scoping review of patient-centred care quality indicators.

ABSTRACT:

Objectives

The shift to the patient-centred care (PCC) model as a healthcare delivery paradigm calls for systematic measurement and evaluation. In an attempt to develop patient-centred quality indicators (PC-QIs), this study aimed to identify quality indicators that can be used to measure PCC.

Methods

Design: scoping review.

Data sources

studies were identified through searching seven electronic databases and the grey literature. Search terms included quality improvement, quality indicators, healthcare quality and PCC. Eligibility Criteria: articles were included if they mentioned development and/or implementation of PC-QIs.

Data extraction and synthesis

extracted data included study characteristics (country, year of publication and type of study/article), pati

SUBMITTER: Santana MJ 

PROVIDER: S-EPMC6326310 | biostudies-literature | 2019 Jan

REPOSITORIES: biostudies-literature