Teaching Conflict Resolution in Medicine: Lessons From Business, Diplomacy, and Theatre.

ABSTRACT:

Introduction

Disagreement and conflict are inevitable among members of clinical teams, as well as with patients and families during the course of medical care. Despite the importance of physicians needing to negotiate and resolve conflicts, best practices for teaching these skills have not been established in a clinical setting.

Methods

We developed teaching tools based on a conflict resolution model from the business world, emphasizing team dynamics and employing a structured, hierarchical approach to conflict resolution that preserves interpersonal relationships. We employed lessons from diplomacy and improvisational theatre to underscore nonverbal cues that improve communication during conflict. We prepared instructions for teaching conflict management and conflict resolu

SUBMITTER: Wolfe AD 

PROVIDER: S-EPMC6342419 | biostudies-literature | 2018 Jan

REPOSITORIES: biostudies-literature