Exploring pathways to outpatients' satisfaction with health care in Chinese public hospitals in urban and rural areas using patient-reported experiences.

ABSTRACT:

Background

This study aimed to measure outpatients' general satisfaction with and experiences of different aspects of health care in Chinese public hospitals and to investigate to what extent general satisfaction could be explained by patients' experiences in public hospitals located at urban and rural areas.

Methods

Data on 4782 outpatients were derived from a patient survey in 9 city-level (urban) and 16 county-level (rural) public hospitals across China in 2016. According to Donabedian's model, questions on patients' experiences were categorized into six aspects under "structure" and "process", with general satisfaction representing "outcome". The Chi-square tests were used to test the differences in patients' experiences and general satisfaction between urban and rural a

SUBMITTER: Wang X 

PROVIDER: S-EPMC6366112 | biostudies-literature | 2019 Feb

REPOSITORIES: biostudies-literature