Healthcare professionals' perceptions of learning communication in the healthcare workplace: an Australian interview study.

ABSTRACT:

Objectives

The literature focuses on teaching communication skills in the 'classroom', with less focus on how such skills are informally learnt in the healthcare workplace. We grouped healthcare work based on the cure:care continuum to explore communication approaches based on work activities. This study asks: 1) How do healthcare professionals believe they learn communication in the workplace? 2) What are the differences (if any) across the 'type of work' as represented by the cure:care continuum?

Design

This qualitative study used semi-structured individual interviews.

Setting

Community care and acute hospitals in Australia (Victoria and New South Wales).

Participants

Twenty qualified healthcare professionals (medicine n=4, nursing n=3, allied health n=13) fr

SUBMITTER: Denniston C 

PROVIDER: S-EPMC6377557 | biostudies-literature | 2019 Feb

REPOSITORIES: biostudies-literature