Dual cognitive pathways to voice quality: Frequent voicers improvise, infrequent voicers elaborate.

ABSTRACT: We investigate the involvement of Working Memory Capacity (WMC, the cognitive resource necessary for controlled elaborate thinking) in voice behavior (speaking up with suggestions, problems, and opinions to change the organization). While scholars assume voice requires elaborate thinking, some empirical evidence suggests voice might be more automatic. To explain this discrepancy, we distinguish between voice quantity (frequency of voice) and voice quality (novelty and value of voiced information) and propose that WMC is important for voice quality, but less for voice quantity. Furthermore, we propose that frequent voicers rely less on WMC to reach high voice quality than people who voice rarely. To test our ideas, we conducted three studies: a between-participant lab-study, a within-partic

SUBMITTER: Wolsink I 

PROVIDER: S-EPMC6392316 | biostudies-literature | 2019

REPOSITORIES: biostudies-literature