Patient Satisfaction With Nurse-Led Telephone Follow-up in an Ambulatory Setting.

ABSTRACT:

Objectives

We studied our practice of using nurse telephone follow-up under physician direction to assess symptom improvement and patient satisfaction.

Methods

Women were recruited when their clinical care merited nurse telephone follow-up in the opinion of the attending physician. Women specified a preferred telephone number and completed a symptom questionnaire at the time of enrollment. Nursing telephone follow-up was completed at an interval prescribed by the attending physician to answer specified clinical questions. Approximately 3 months after the initial in-office visit, a satisfaction questionnaire and repeat symptom measure were mailed to the subjects.

Results

A convenience sample of 83 women was analyzed. Of those, 91.6% were reached by telephone, and 47.0%

SUBMITTER: Schimpf MO 

PROVIDER: S-EPMC6446234 | biostudies-literature | 2016 Nov/Dec

REPOSITORIES: biostudies-literature