Factors associated with patient satisfaction in an outpatient hospital pharmacy.

ABSTRACT:

Objective

To analyse the factors leading to greater satisfaction among patients attending the outpatient hospital pharmacy (OPh).

Methods

A cross-sectional study was conducted of patients attending the OPh of a 1250-bed university hospital. A self-administered questionnaire for measuring outpatients' satisfaction was developed. Global satisfaction was measured on a scale of 1 to 10. Indices of perceived quality for accessibility, interpersonal professional-patient relationship and the convenience of the process were modelled through a principal component analysis using varimax rotation. The relationship between the principal components and overall satisfaction was evaluated using regression analysis.

Results

A questionnaire-based survey was conducted between May and J

SUBMITTER: Martinez-Lopez-de-Castro N 

PROVIDER: S-EPMC6452377 | biostudies-literature | 2018 Jul

REPOSITORIES: biostudies-literature