Developing person-centred consultation skills within a UK hospital pharmacy service: evaluation of a pilot practice-based support package for pharmacy staff.

ABSTRACT: A person-centred approach to care is central to NHS England's health policy agenda and a standard for pharmacy practice from the General Pharmaceutical Council. Health coaching is a method of delivering person-centred care. A pilot of a health coaching support package, including a 2-day course and practice-based follow-up, was delivered to 70 London North West Healthcare NHS Trust pharmacy staff between December 2015 and July 2017.

Objectives

To evaluate the support package, identifying key themes from course feedback, evaluating staff perception and evidence of application in practice. To identify key benefits of the support package.

Methods

Qualitative analysis of written course feedback was undertaken to identify staff learning themes about person-centred care. The themes

SUBMITTER: Barnett NL 

PROVIDER: S-EPMC6452388 | biostudies-literature | 2019 Mar

REPOSITORIES: biostudies-literature