Use of new interactive patient-provider software improves patient satisfaction and outcomes-a retrospective single-center study.

ABSTRACT:

Background

While a number of studies have explored patient- and provider-related factors contributing to quality of care, few studies have explored the role of technology in improving quality and optimizing patient-provider communication. This study explores the use of an interactive patient-provider software platform (IPSP) at a single institution. Specifically, we compared: (1) patient satisfaction scores, (2) complication rates, and (3) readmission rates before and after the use of an IPSP on patients undergoing total hip arthroplasty and total knee arthroplasty.

Material and methods

A retrospective review was performed on all total hip arthroplasty and total knee arthroplasty patients who completed a Press Ganey survey at a single institution between the years 2014 and 2

SUBMITTER: Gwam CU 

PROVIDER: S-EPMC6470365 | biostudies-literature | 2019 Mar

REPOSITORIES: biostudies-literature