What Do Patients Say About Doctors Online? A Systematic Review of Studies on Patient Online Reviews.

ABSTRACT:

Background

The number of patient online reviews (PORs) has grown significantly, and PORs have played an increasingly important role in patients' choice of health care providers.

Objective

The objective of our study was to systematically review studies on PORs, summarize the major findings and study characteristics, identify literature gaps, and make recommendations for future research.

Methods

A major database search was completed in January 2019. Studies were included if they (1) focused on PORs of physicians and hospitals, (2) reported qualitative or quantitative results from analysis of PORs, and (3) peer-reviewed empirical studies. Study characteristics and major findings were synthesized using predesigned tables.

Results

A total of 63 studies (69 articles)

SUBMITTER: Hong YA 

PROVIDER: S-EPMC6475821 | biostudies-literature | 2019 Apr

REPOSITORIES: biostudies-literature